Give the gift of theatre

Theatre Tokens are gift cards that can be used to buy tickets at over 300 theatres across the UK, including London's West End.

They’re available as physical gift cards or e-gifts, and they never expire.

Find your nearest participating theatre

You can purchase Theatre Tokens:

• Online: Buy now
• In person: From participating theatres and high street retailers including:
  Tesco, Sainsbury’s, Asda, Morrisons, Waitrose, John Lewis, Waterstones, Co-op, Boots, and WH Smith.

Find a retailer near you

No. Theatre Tokens do not expire. Even vouchers issued as far back as 1984 remain valid, as long as they haven’t been used already.

Some older vouchers may need to be replaced for security reasons.

Learn more about legacy vouchers

• Modern Tokens: A 16-digit number starting with 6300.
• Older Tokens: A code on the back, beginning with two letters (i.e. XX, TT, EE, LL, or AA).

See how to locate your Token number

Your PIN is a 4-digit number revealed under the scratch-off panel on your Theatre Token.

• If there are more than four digits, just use the final four numbers.
• Ignore any “void if removed” messages—these are outdated.
• If there’s no scratch-off panel, your Token may need upgrading so please email a photo or scan of your Token to: hello@theatretokens.com

• All gift card orders are despatched the next working day (Mon–Fri).
• Special Delivery requires a signature.
• There are no deliveries on Sundays or Bank Holidays.
• We cannot deliver gift cards internationally. For overseas recipients, please choose an e-gift.

For queries about your delivery, please email hello@theatretokens.com or log into your account to check your order status.

• All gift card orders are despatched the next working day (Mon–Fri).
• Special Delivery requires a signature.
• There are no deliveries on Sundays or Bank Holidays.
• Theatre Tokens will not be dispatched from 24–29 December or 31 December–1 January. Orders will be processed and sent on 30 December or 2 January.
• We cannot deliver gift cards internationally. For overseas recipients, please choose an e-gift.

For queries about your delivery, please email hello@theatretokens.com or log into your account to check your order status.

*Royal Mail are yet to provide specific UK last posting dates for Christmas, but they are expected to be similar to previous years - with standard orders taking a little longer than usual over the Chirstmas period. We will update our guidance once Royal Mail provide an update on the Christmas service for this year.

Yes – we can accept orders from outside of the UK but can only dispatch gift cards to a UK delivery address. This does not affect e-gift purchases which can be sent to any valid email address worldwide

Yes!

• Use the download button to print it.
• Theatres can also scan the Token directly from your phone or tablet.
• We recommend saving the e-gift to your device for easy access.
• You can also save your Token to your Apple or Google Wallet.

Yes – we recommend registering your Tokens on our website.
This allows us to trace your Token numbers using your email if they’re ever lost or stolen.

To report lost Tokens, email hello@theatretokens.com

Please note we can only replace the available balance at the time you notify the Theatre Tokens Team

Yes – as long as they haven’t been used, all Theatre Tokens remain valid.
Some older Tokens may need to be exchanged for security reasons.

More info on legacy vouchers

• First, check you’re following the correct steps on our How To Use page.
• If your Tokens still aren’t working, email a photo of the back of the Tokens to hello@theatretokens.com and we’ll help investigate.

If your Tokens are lost or stolen, email us at hello@theatretokens.com with as much detail as possible.
We’ll do our best to trace and, if possible, replace the remaining balance.

• If they cost less: The remaining balance stays on your gift card or e-gift for future use.
• If they cost more: You can pay the difference using another accepted payment method.
• If using an old paper Token: Any remaining value will be issued as a gift card.

To exchange your One4all card for Theatre Tokens, simply follow the instructions below:

• Use your own name and address as the billing address of the card.
• In payment options at the checkout, select ‘Mastercard/Visa'.
• Use the ‘Valid Thru’ date on the front of the card in the Expiry Date box.
• Find the CVV2 number behind the silver panel on the back of the card.

Refund requests must be made by the original purchaser to the retailer from whom the Tokens were bought.

If purchased directly from us:

• You can request a refund within 14 days of placing your order.
• The Tokens must not have been redeemed.
• Requests must be made in writing via email.

We’d love to help! Email us at hello@theatretokens.com

This inbox is monitored Monday - Friday from 9.30am to 5.30pm.

Email us at hello@theatretokens.com and we can help you with the process.

This inbox is monitored Monday - Friday from 9.30am to 5.30pm.